Return & Refund Policy
At Light of the East, customer satisfaction is important to us. Due to the natural and handcrafted nature of our products, we request you to review the following policy carefully before making a purchase.
Eligibility for Returns
Returns or exchanges are accepted only under the following conditions:
- The product received is damaged during transit
- The incorrect item has been delivered
Natural variations in color, shape, size, texture, or patterns are not considered defects and are not eligible for return or refund.
Return Request Timeline
Any return or exchange request must be raised within 24–48 hours of receiving the product. Requests submitted beyond this timeframe may not be accepted.
Proof Requirement
To process a return or refund, customers must provide clear photos or videos of the damaged product, packaging, and shipping label as proof.
Return Process
Once your request is reviewed and approved, we will guide you through the return or replacement process. Products must be returned in unused condition and original packaging.
Refund Policy
- Approved refunds will be processed to the original mode of payment.
- Refund processing may take 7–10 business days, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
Non-Returnable Items
- Customized or made-to-order items
- Items damaged due to misuse, mishandling, or normal wear and tear
Cancellation Policy
Orders can be canceled only before dispatch. Once the order has been shipped, cancellations are not possible.
Final Decision
Light of the East reserves the right to accept or reject return and refund requests after inspection of the product.
Contact Information
For return or refund-related queries, please contact us:
📞 Telephone: 02992-253237
📱 Mobile:
- +91 94141 49520
- +91 75682 39135
- +91 77289 20135
📧 Email: lightoftheeast@hotmail.com
📍 Location: Bengaluru, India